SONIC VIRTUAL IVR SYSTEMS
A virtual
receptionist is essentially an automatic answering machine which can
independently handle calls coming to your corporate office. As an effective
alternative to costly premise based phone systems, virtual receptionist systems
are now becoming popular among small and medium business firms. These systems
are offered by hosted PBX firms and are efficient options for businesses to
handle their daily business needs.
The main advantage of having a
virtual receptionist is that you need not employ a dedicated telephone
operator. The system can automatically receive calls from your clients and
intelligently redirect those calls to the telephones of the corresponding
employees in your office.
All callers to your office phone
will be greeted with pre - recorded welcome messages and other interactive menus.
Virtual receptionist systems have options for recording and playing messages
such as corporate information, services and product details to callers
With the help of functions such as
the dial-by-extension feature, your clients can be easily connected to the
appropriate sections in your office.The system will be automatically switched to voice mail system if no person is available in a particular department of your office or if the call is coming during non-business hours.
The system can also redirect the call to your employees’ personal or residential phone systems. So your employees never have to miss the calls of your valued clients. Thus management of your business from far-off locations is also possible with these systems.
The virtual receptionist systems are affordable and also easy to configure, with minimal overhead charges and future maintenance costs involved. Thus the virtual receptionist systems, apart from providing 24×7 customer care service can also help improve the professionalism of your corporate business firm.
